Shipping

Ship Time:
IncredibleCat Furniture is currently shipping in 8-10 WEEKS from the time you place your order. Please remember to add a few extra days for FedEx shipping. You will receive an email with your FedEx Tracking # when your order has shipped.

International & Non-Contiguous USA Shipping:
Please contact us for more info on shipping your order outside of the contiguous USA. If you join MyUS.com, or a similar company, we can ship to them and they will then ship to you. Also, let us know first so we can set up to accept your international payment.

Returns:
You may return all cat furniture you purchased from us within 60 days for a full refund. Please contact us within 30 days if your kitty has not befriended their new cat tree so we can give you some ideas. We have had only a handful of finicky customers and within a few weeks with some suggestions they were happily cuddled up sleeping on their new tree and three of the humans eventually purchased more trees from us!

Cancellations:
No cancellations are permitted after shipment has occurred. At this point, your order may be returned thru the return policy.

Breakage: If breakage occurs during shipment, we must be notified within 2 days. We need all the original packaging and all packaging contents to file a damage claim and replace your item or give you a refund.