Our Luxury Cat Furniture is currently shipping within 2 WEEKS from the time you place your order. Please remember to add a few extra days for FedEx shipping. You will receive an email with your FedEx Tracking # when your order has shipped.
International & Non-Contiguous USA Shipping:
Please contact us for more info on shipping your order outside of the contiguous USA. If you join MyUS.com, or a similar company, we can ship to them and they will then ship to you. Also, let us know first so we can set up to accept your international payment.
You may return all cat furniture you purchased from us within 30 days for a full refund. (you pay return shipping costs). Cat Furniture must be returned in UNUSED condition, free of pet hair, catnip, and stains. contact us and you will be given a Return Authorization Number, good for 15 days. Allow 4 weeks for the processing of your credit. We suggest you keep the original box and protective material for 30 days. Item must be adequately protected for return shipping.
No cancellations are permitted after shipment has occurred. At this point, your order may be returned thru the return policy.
Breakage: If breakage occurs during shipment, we must be notified within 2 days. We need all the original packaging and all packaging contents to file a damage claim and replace your item or give you a refund.