Ship Time:
IncredibleCat Furniture is currently shipping in 12 WEEKS (3 months) from the time you place your order. Please remember to add a few extra days for FedEx shipping. You will receive an email with your FedEx Tracking # when your order has shipped.

International & Non-Contiguous USA Shipping:
Please contact us for more info on shipping your order outside of the contiguous USA. If you join, or a similar company, we can ship to them and they will then ship to you. Also, let us know first so we can set up to accept your international payment.

You may return all cat furniture you purchased from us within 60 days for a full refund. Please contact us within 30 days if your kitty has not befriended their new cat tree so we can give you some ideas. We have had only a handful of finicky customers and within a few weeks with some suggestions they were happily cuddled up sleeping on their new tree and three of the humans eventually purchased more trees from us!

No cancellations are permitted after shipment has occurred. At this point, your order may be returned thru the return policy.

Breakage: If breakage occurs during shipment, we must be notified within 2 days. We need all the original packaging and all packaging contents to file a damage claim and replace your item or give you a refund.