please email us at
Call (970) 224-4816 M-F, 9am-5pm Mountain Time.
Shipping on $15 Purchases, including Cat Furniture
Estimated Shipping Time
Catnip & Cat
Toys ship in: 1-2
Furniture shipping times are listed for each model at the bottom of the
You will receive an email when your order has
Your order will be shipped by USPS or FedEx.
We cannot ship Cat Furniture & Cat Beds to PO boxes.
Pick up Your Order at
If you'd like to pick up your order in Fort Collins, please
call to place your order.
You may return any product sold through our store within 30
days for a full refund. (you pay return shipping costs).
furniture, towers, perches, condos, trees & beds)
must be returned in UNUSED condition, free of
pet hair, catnip, stains, etc.
Email us at
Info@IncredibleCat.com and you will be given a Return
Authorization Number, good for 15 days. Allow 6 weeks for the processing of your credit.
Please keep the original box and protective material for 30
days. Item must be adequately protected for return
No cancellations are permitted after shipment has occurred.
At this point, your order may be returned thru the return
If breakage occurs during shipment, we must be notified
within 2 days. We need all the original packaging and all
packaging contents to file a damage claim and replace your
item or give you a refund.